I am account director for a large blue-chip customer at Norland, which provides hard services-led facilities maintenance and support services. I lead a team ensuring our customer’s operational needs are exceeded and that we meet our financial commitments.
Our internal relationship with the procurement team has been on a journey in the past few years. I would have described the relationship as frosty before, but now there is a strong sense that we are all in it together and we are working proactively to deliver results to my customer. (more…)