May 14, 2013
Outsourcing works when you embrace and understand the concept of a partnership approach with your chosen provider. Your partner must be seen as an integral extension of any retained function and treated in the same way as any other colleague. Only by understanding that success is a shared responsibility between you and the provider, not the sole responsibility of either party, will you be able to create a powerful platform for transformation. Outsourcing works when it is underpinned with a clear mandate and executive sponsorship from the business to effect change. Of course, if it was easy we would all be doing it. (more…)
April 3, 2013
Two weeks ago it was Pot Noodles. Now, as The Sun reports today, Hornby model aeroplanes will once again be ‘made in Britain’. The great re-shoring of manufacturing has begun.
OK, that might be jumping the gun a bit. There’s still quite a lot going on in India and China. And businesses in Eastern Europe and Taiwan still have plenty of UK customers. But it is very interesting to see a trickle of firms favouring the greater control, proximity and traceability that comes with going domestic, over the lower cost, but potentially riskier option of contracting suppliers in other continents. (more…)
March 12, 2013
The patron saint of purchasers takes a look at the month’s more unlikely business tales. (more…)
November 14, 2012
According to a recent study by KPMG, the outsourcing of back office functions is due to increase over the next six months, which is of course good news for outsourcers. But the report mentions suppliers are concerned customers will not renew contracts. With outsourcing trends moving away from the single supplier model to an approach where buyers choose the best provider for specific tasks, and contract lengths becoming shorter, clients can achieve more flexibility and efficiency when outsourcing. (more…)
November 12, 2012
Recent high profile news stories have thrust outsourcing into the public spotlight and under this brightness, the industry may seem pale and washed out. Despite this it has to be understood whenever private sector companies bid for public sector contracts there is always a great amount of scrutiny through formal EU governed processes. After all, it is our money being spent, and we want it spent in the best possible way. (more…)
October 17, 2012
The concept of outsourcing print management can be beneficial to businesses of any size. But despite this, many companies in the UK continue to manage their print in-house. From time spent printing collateral to the money spent on materials, it all costs – and that’s before you consider the potential waste from overprinting. (more…)
August 21, 2012
Procurement strategy has bizarrely become caught up in the US presidential election, with both candidates engaged in a bitter fight over the outsourcing and offshoring of US jobs.
But while the politicians focus on the employment issue, for most companies manufacturing or suppliers location is a complex evaluation of cost, risk and lead-time. (more…)
April 16, 2012
Every Other Day Diet 0″ height=”100″ />We are approaching the end of this series looking at the top indirect spend categories but there are still two key areas to focus on. This week we’re turning our attention to a category that has grown more than most both in importance and complexity within the sourcing specialist’s portfolio, waste management. (more…)
February 15, 2012
British clothing retailers are apparently becoming more interested in making more of their ranges in the UK.
According to The Express, Sir Philip Green, owner of the Arcadia Group that includes Topshop, Miss Selfridge and Dorothy Perkins, said: “We are looking to do more here and are developing in Britain where we can.” Other retailers apparently trying this approach are John Lewis, J D Sports and Asos.
The report said ‘made in Britain’ is becoming trendy again as retailers react to rising labour costs in China. (more…)
November 8, 2011
Ventura (now part of the Capita Group) manages more than
50 million customer contacts each year for a range of private and public sector clients. With more than 8,000 employees and five large-scale contact centres in the UK and India, it is one of the largest companies of its kind.
As an outsourcer, it is vital that we maintain a firm control on costs and manage the way we recruit innovatively and efficiently. (more…)